By using this website you are agreeing to these Terms & Conditions
1.0 GENERAL TERMS
1.1 The term ‘Content on Demand’, ‘our’, ‘us’ or ‘we’ refers to the registered owner of this website who is:
RG Communications (Aust) Pty Ltd (ABN 12 156 573 214)
Level 3, 200 Mary Street
Brisbane QLD 4000
1.2 Our trading address is:
200 Mary Street
Brisbane QLD 4000
1.3 The term ‘you’ refers to the user or viewer of our website.
2.1.1 The content of the pages of this website are for your general information and use only. The content subject to change without notice.
2.1.2 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
2.2.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
2.1.4 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
2.1.5 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
2.1.6 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
2.1.7 From time to time this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
2.1.8 By registering as a client, you consent to being sent email marketing communications. These emails can be opted out of at any time.
2.2 Security and Privacy
2.1.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
2.3.1 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
2.4 Controlling your personal information
2.4.1 You may choose to restrict the collection or use of your personal information in the following ways:
2.4.2 Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at our trading address or emailing us at: ‘email@example.com’
2.4.3 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
2.5 Credit Card Information
2.5.1 Content on Demand uses an approved third party merchant to process all credit card payments. We do not store any of this credit card or billing information in our database, in sessions or in browser cookies.
2.5.2 All credit card payments are transmitted using industry standard SSL encryption.
2.6 Fees & Costs
2.6.1 All Content on Demand projects are based on a pre-agreed flat fee.
2.6.2 Once a fee has been agreed clients will be sent and invoice equal to 50% of the agreed fee. No work will commence until this fee has been paid. This fee is non refundable.
2.6.3 Upon completion f the project clients will be sent an invoice for the remaining 50% of the agreed fee. The Copyright for all work created by Content on Demand will not be transferred until this final fee has been receipted.
2.6.4 Australian-registered companies, Australian-based individuals who use the service are subject to GST on all orders at the current rate.
3.0 DELIVERY POLICY
3.1 Content is ordered and delivered to clients through our website. Each order must include specific details about the exact nature of your requirements, hereby referred to as a ‘brief’. It is the client’s responsibility to ensure that the information contained within their brief(s) is an accurate reflection of their requirements. Any disputes arising from content delivered will refer back to this original brief.
3.2 At the point of order, customers are given an estimated delivery time when we expect your copy to be delivered. This delivery time is an estimate, not a guarantee.
3.3 Once an order has been processed and confirmed it becomes a ‘project’ and you will be assigned a Project ID. Once you have received a project ID we have made a contract to supply you with content, written to the brief outlined in the order as far as can be reasonably interpreted by the writer(s) tasked with writing the copy.
3.4 Once an order has been placed, clients cannot change or amend the project that has been supplied to the writer(s). Any changes to the initial brief may incur additional charges.
3.5 You can make a request for a specific editor. We make no guarantee as to the availability of editor requested.
3.6 Once the key parameters of your project have been finalised our Editor/s will assign the project to one or more of our Writer/s.
3.7 You will be supplied with a first draft (“Draft 1”) to review and provide feedback to your Editor. Feedback should not vary substantially from the initial “Brief”. Content on Demand reserves the right to review the agreed fee if there are substantial changes from the initial Brief. The feedback will be reviewed and the content updated. You will be provided with a second draft (“Draft 2”) for further review.
3.8 You will be supplied with a second draft (“Draft 2”) to review and provide feedback to your Editor. Feedback should not vary substantially from the initial “Brief” or feedback provided on Draft 1. Content on Demand reserves the right to review the agreed fee if there are substantial changes from the initial Brief. The feedback will be reviewed and the content updated. You will be provided with your final content.
3.9 Clients can cancel a project at any time. Content on Demand reserves the right to recover and reasonable costs incurred above the initial 50% deposit.
3.1.1 Where requested Content on Demand can supply images that complement clients’ projects. As far as possible, we ensure that the image/s supplied w are free for commercial usage and follow the Creative Commons best practice guidelines for attribution, as outlined here: https://wiki.creativecommons.org/Best_practices_for_attribution. It is the client’s responsibility to ensure that any images used are correctly attributed. We accept no responsibility for any breach of copyright that the use of these images may incur.
4.0 REFUND POLICY
4.1 Customers are entitled to a refund only after they have followed the dispute resolution process outlined in section 7.
4.2 All refund requests must be made within 60 days of payment, any requests made after this time will not be considered.
4.3 We accept no responsibility to refund credit on client accounts from payments made erroneously.
5.0 PROJECT CANCELLATION
5.1 We reserve the right to cancel any project that contain references to defamatory, illegal or offensive material.
5.2 We reserve the right to cancel any orders that are intended for academic purposes.
5.3 Orders cancelled for the above reasons will be refunded in full and the client will be notified by email.
5.4 Refunds must be requested within the timeframe permitted by our payment provider.
5.5 Refund payments must be issued through the same payment method as they were made.
5.6 We reserve the right to close the accounts of individuals we suspect of making fraudulent or suspicious payments.
6. CONFIDENTIALITY FOR EDITORS AND WRITERS
6.1 All Writers and Editors are bound by confidentiality agreements signed as part of their Employment Agreements with RG Communications (Aust) Pty Ltd.
6.2 All of the information contained within briefs and any attached documents is presented to Content on Demand in confidence. It is agreed that all such information shall be treated as strictly confidential by the receiving party and will not be disclosed to any third party, copied, reproduced, adapted, divulged, published or circulated in whole or in part, or combined with any other information.
6.3 The receiving party undertakes not to use the information for any purpose, other than to assist with the creation of content, as commissioned by Content on Demand, without obtaining the written agreement of the disclosing party.
6.4 This Agreement does not apply to any information in the public domain or which the receiving party can show was either already lawfully in their possession prior to its disclosure by the other party or acquired without the involvement, either directly or indirectly, of the disclosing party.
6.5 Either party to this Agreement shall on request from the other return any documents or items connected with the disclosure and shall not retain any unauthorised copies or likenesses.
7 DISPUTE RESOLUTION PROCESS
7.1 Content on Demand accepts that from time to time the expectations of clients may not be achieved for a variety of reasons. We will mediate all disputes arising between clients and Editors and will endeavour to resolve these disputes and agree on a satisfactory outcome for all parties. If clients are unhappy with an order that has been delivered to them, they must follow this procedure before any further action can be taken. We reserve the right to uphold or reject complaints at our sole discretion.
7.2 In the first instance, clients who are unhappy with an order must offer the writer the opportunity to amend the copy based on feedback. This feedback must be clear, concise and objective.
7.3 If, once the writer has amended the copy, the client is still unhappy, they should escalate the case with the Content on Demand Executive by emailing ‘firstname.lastname@example.org’ with the project ID and details of your objections.
7.4 Content on Demand will review the brief issued by the the client, the copy and any communication between the two parties. If it is felt that the copy does not meet the specification of the client outlined in this brief, in the first instance they will be offered the opportunity to make their order available to another writer free of charge. If it is deemed that the copy matches the specification outlined in the first instance then we reserve the right to reject the complaint.
7.5 If the client is unwilling to have their copy written by another Editor, we will refund the cost of their order, in full, providing this request is made no more than 60 days after the order is placed.